Contact Information

At Merit Goods Co., customer satisfaction is important to us. We are happy to assist you with questions about our products, orders, shipping, returns, and refunds.

If you need assistance, please contact us using the information below.

Customer Support

Business Name: Merit Goods Co.

Email: contact@meritgoodsco.com

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM

Saturday–Sunday: Closed

Time Zone: Business hours are based on our local time in Brazil.

How Can We Help?

You can contact us for assistance with:

• Product information and availability.

• Order status and tracking.

• Shipping delays and delivery issues.

• Returns, refunds, and replacements.

• Order cancellations.

• General questions about your shopping experience.

Order Inquiries

For questions about an existing order, please include your order number in your email. This helps us locate your purchase and provide assistance more efficiently.

If your item arrives damaged, defective, or incorrect, please include a brief description of the issue and photographs when appropriate.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may vary during holidays, promotional periods, or periods of high inquiry volume.

Our Commitment

At Merit Goods Co., we strive to provide clear communication, reliable customer support, and a positive shopping experience. We appreciate your trust and will do our best to assist you with your concerns.

Thank you for shopping with Merit Goods Co.