Shipping Policy

Last updated: October 21, 2026

At Merit Goods Co., we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing times may be extended during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

Merit Goods Co. primarily serves customers in the United States.

Shipping availability may vary depending on the product and destination. If we are unable to ship an order to your address, we will contact you to discuss the available options.

3. Estimated Delivery Times

For orders shipped within the United States, estimated delivery times are generally 7–15 business days after shipment, depending on the product, shipping method, and destination.

These estimates do not include order processing time.

Please understand that delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier disruptions, severe weather, holidays, or other circumstances beyond our control.

We recommend allowing additional time during peak shopping seasons.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on a product or promotion, the applicable terms will be displayed on the relevant product page or at checkout.

Shipping costs may vary depending on the destination, product, and shipping method.

5. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please allow a few business days for tracking information to become active after the shipping confirmation is issued.

You can use the tracking link provided in your email to follow your shipment.

If your tracking information has not updated for an extended period, please contact us at contact@meritgoodsco.com for assistance.

6. Shipping Delays

Although we work with fulfillment and shipping partners to help deliver orders efficiently, we cannot guarantee delivery on a specific date.

Delays may occur due to circumstances such as:

• Carrier delays or operational disruptions.

• Customs inspections or clearance procedures, where applicable.

• Incorrect or incomplete shipping information.

• Severe weather or natural events.

• Public holidays and periods of high shipping demand.

If your order appears to be significantly delayed, contact us and we will help review the available tracking information.

Nothing in this section limits any rights or remedies available to customers under applicable law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at contact@meritgoodsco.com  

We will attempt to correct the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Merit Goods Co. is not responsible for delivery issues caused by incorrect or incomplete information provided at checkout, except where otherwise required by applicable law.

8. Lost, Missing, or Delivered-but-Not-Received Packages

If your order appears to be lost or the tracking information indicates that it was delivered but you have not received it, please contact us.

We may ask you to confirm your shipping address and check with household members, building management, or the carrier where appropriate.

We will review the available information and work with our fulfillment or shipping partners to investigate the issue.

Where an order is confirmed lost or another delivery issue requires a remedy, we will work toward an appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

9. Customs Duties and Import Taxes

Depending on the product's origin, destination, and applicable regulations, additional customs duties, import taxes, or other charges may apply.

Where such charges apply, responsibility for payment will depend on the shipping arrangement and applicable law. Any relevant charges or obligations will be communicated where required.

Customers are encouraged to contact their local customs authority if they have questions about potential import charges.

10. Contact Information

If you have any questions about shipping or the status of your order, please contact us:

Store Name: Merit Goods Co.
Email: contact@meritgoodsco.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.

We aim to respond to inquiries during our regular business hours.

Thank you for shopping with Merit Goods Co. We appreciate your trust and look forward to serving you.