Refund & Returns Policy

Last updated: October 21, 2026

At Merit Goods Co., customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Refund & Returns Policy explains the conditions under which returns, refunds, and replacements may be requested.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, where applicable.

• Proof of purchase, such as an order confirmation or order number, must be provided.

• You must contact us and receive return instructions before sending an item back.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be communicated where required by law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at contact@meritgoodsco.com as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, if applicable.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.

You will not be required to pay return shipping costs for items confirmed to have arrived damaged, defective, or incorrectly supplied, subject to applicable law.

3. How to Request a Return

To initiate a return, email contact@meritgoodsco.com with the subject line “Return Request” and include your order number and reason for the return.

Our team will review your request and provide instructions if your return is approved.

Please do not send items to an address without receiving return instructions from us first. Returns sent without prior authorization may experience processing delays.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is generally responsible for return shipping costs, unless otherwise stated or required by applicable law.

For items that arrive damaged, defective, or incorrect, we will provide appropriate instructions regarding return shipping or an alternative resolution.

Original shipping charges, if any, may be non-refundable unless otherwise required by law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days after refund approval for us to process the refund. Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.

If you have not received your refund after this period, please contact us at contact@meritgoodsco.com.

6. Exchanges and Replacements

We can review requests for exchanges or replacements on a case-by-case basis, depending on product availability and the circumstances of the request.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can determine the most appropriate solution.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@meritgoodsco.com.

We cannot guarantee cancellation once an order has entered processing, been shipped, or been transferred to our fulfillment partner.

If your order cannot be canceled, you may contact us to discuss the return options available under this policy and applicable law.

8. Late, Missing, or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the tracking information and work with our fulfillment partners, where necessary, to investigate the shipment.

If an order is confirmed lost or another delivery issue occurs, we will work with you toward an appropriate resolution in accordance with applicable law.

9. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Store Name: Merit Goods Co.
Email: contact@meritgoodsco.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.

We aim to respond to customer inquiries during our regular business hours.

Merit Goods Co. reserves the right to update this policy when necessary. Any updated version will be published on this page with a revised “Last updated” date.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.